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This Terms & Conditions is by GODLINK GLOBAL INCORPORATED, doing business under the name and style JHAENA JEWELS, a domestic corporation duly established and existing under Philippine Laws with principal office address at #3 Indiana St. Lower Kalaklan, Olongapo City.

Contact Us

E-mail Address: inquiry@jhaenajewels.com

Contact Number: +63 9482323533

Book A Store Appointment: https://calendly.com/jhaenajewels/visit

Terms & Conditions

  1. Definition of Terms

Whenever used in this Agreement, the following terms shall have the respective meanings:

Defective/Damaged Item - These are items when received by the client does not function as it should have, there is an imperfection or is faulty.

Return - The return of the purchased defective/damaged item by the client to the Service Provider

Subject Goods - The defective/damaged items requested to be returned and exchanged by the Client.

Service Provider - The team designated for the processing of requests for returns and exchanges.

Client- The person/s who ordered the Subject Goods.

Third-Party Courier/Courier - This refers to the authorized shipping partner of the Service Provider.

Gifted Items - Refers to items bought by the Client for another person/s.

Original Packaging - This refers to the packaging containing the item/s.

  1. Guarantees and Returns

    1. Damaged items

      1. Returns for damaged items must have video evidence that damage of the Subject goods occurred before the unboxing or opening of the parcel or package. The video must show the parcel being unboxed from its respective packaging and the damage incurred by the subject good must be clearly shown in the said video;
      2. The video indicating the damage sustained by the subject goods must be submitted for approval;
      3. Upon filing for return, The Video must be submitted to the SERVICE PROVIDER for consideration along with a description of the damage goods and the “SUBJECT GOODS” must be returned to the SERVICE PROVIDER within a strict time period of three days by the CLIENT upon approval;
      4. The CLIENT can opt to use their preferred third-party courier in processing their returns;
      5. Returns are strictly for damaged items only because the SERVICE PROVIDER observes a No Cancellation Policy. Once an order is confirmed, it is considered as sold;
      6. Refunds for the item will be forwarded to the credit card used in the purchase. Requests for transfers to a different account will not be entertained;

    2. Gifted items

      1. Gifted items cannot be exchanged or returned. Once the “SUBJECT GOODS” are purchased it is immediately considered as sold. This is due to the fact that the SERVICE PROVIDER cannot guarantee the source of the item, because of potential product similarities with other competitors;

  2. Affiliate and Customer/User Incentives

    1. As part of the SERVICE PROVIDER’s incentive program for its avid customers an affiliate program is available in place and offers two percent discount to the entitled individuals. Furthermore, during the store opening, these affiliates can offer five percent discounts to other clients;

  3. Worldwide Shipping

    1. The SERVICE PROVIDER ships worldwide through DHL and an estimate of four to twelve business days are needed before the delivery of the package, depending on the location of the CLIENT;
    2. A corresponding shipping fee for international orders will be charged. Shipping to Asian countries will cost TWO THOUSAND EIGHT HUNDRED PESOS (PHP 2,800.00), while shipping to other countries will cost THREE THOUSAND EIGHT HUNDRED PESOS (PHP 3,800.00). The shipping fees shall be shouldered by the CLIENT;
    3. The CLIENT can track their international orders with the use of the tracking number provided by the SERVICE PROVIDER through the DHL platform;
    4. While most orders arrive duty-free, it is beyond the SERVICE PROVIDER’s control if the CLIENT is subjected to import duties and taxes when the shipment reaches their country;
    5. The CLIENT’s cardholder and shipping address must be consistent because it is where the “SUBJECT GOODS” will be delivered;
    6. The SERVICE PROVIDER is not liable for any shipment delay once the “SUBJECT GOODS” have already been handed over to the courier within the timeframe the PARTIES agreed to. Any loss or deterioration due to the courier’s delayed delivery will not be under the SERVICE PROVIDER’s liability;
    7. In case the CLIENT cannot receive the package on the date of its delivery, they must be responsible for coordinating with the courier regarding the date of the package delivery;
    8. The CLIENT can opt to have their orders insured when shipped. To do so, the CLIENT must email the SERVICE PROVIDER through this email address: clientcare@jhaenajewels.com expressing their interest to insure the “SUBJECT GOODS”;
    9. If more than twenty-four hours have passed and the CLIENT still has not received an Order Confirmation email, they can message the SERVICE PROVIDER through this email address: clientcare@jhaenajewels.com and follow up on their order;

  4. Local Shipping

    1. The SERVICE PROVIDER only ships packages locally through LBC and orders made locally are exempt from shipping fees;
    2. The CLIENT can track their orders with the use of the tracking number provided by the SERVICE PROVIDER through the LBC platform;
    3. The SERVICE PROVIDER cannot provide Same Day Delivery to the CLIENT for their orders since the courier is a third-party company;
    4. The SERVICE PROVIDER is not liable for any shipment delay once the “SUBJECT GOODS” have already been handed over to the courier within the timeframe the PARTIES agreed to. Any loss or deterioration due to the courier’s delayed delivery will not be under the SERVICE PROVIDER’s liability;
    5. In case the CLIENT cannot receive the package on the date of its delivery, they must be responsible for coordinating with the courier regarding the date of the package delivery;
    6. The CLIENT can opt to have their orders insured when shipped. To do so, the CLIENT must email the SERVICE PROVIDER through this email address: clientcare@jhaenajewels.com expressing their interest to insure the “SUBJECT GOODS”;
    7. If more than twenty-four hours have passed and the CLIENT still has not received an Order Confirmation email, they can message the SERVICE PROVIDER through this email address: clientcare@jhaenajewels.com and follow up on their order;

  5. Order Information

    1. The SERVICE PROVIDER shall put the “SUBJECT GOODS” in a personalized box sealed with a ribbon which will be placed inside a paper bag;
    2. The SERVICE PROVIDER can accommodate the CLIENT’s request to include personalized gift messages in their order, as long as the request is placed before checkout;
    3. The SERVICE PROVIDER can accommodate bulk orders and special discounts will be given according to the volume of the CLIENT’s order;

  6. Payment

    1. Upon confirmation of the order the CLIENT shall be given 2 days to complete payment. The SERVICE PROVIDER reserves the right to forfeit unpaid orders after the given time period;
    2. After completion of payment, the SERVICE PROVIDER has 1-4 weeks to send out the “SUBJECT GOODS” to the respective courier for delivery, depending on the origin of the item;
    3. Payments to the SERVICE PROVIDER shall only be made through the authorized payment channels;
    4. Upon payment, the CLIENT must send a proof of payment to the SERVICE PROVIDER through Messenger and e-mail to confirm their order;

  7. Miscellaneous

    1. Amendments. - Any amendments or additional terms and conditions to this Contract must be made in writing with express approval and written consent of both of the PARTIES.
    2. Venue. - In case of any dispute arising in connection with this Contract, the PARTIES hereby agree that the venue for the settlement of the dispute shall fall exclusively within the jurisdiction of the proper courts in the Philippines.
    3. Damages. - Should the SERVICE PROVIDER be compelled to seek judicial relief against the CLIENT, the latter shall, in addition to the relief sought by the former, pay an amount equivalent to attorney's fees, aside from the cost of litigation and other expenses which the law may entitle the SERVICE PROVIDER to recover from the CLIENT.
    4. Severability of Provisions. - If any of the provisions in this Contract is declared invalid, illegal or unenforceable by a court of competent jurisdiction, the validity, legality or enforceability of the remaining provisions shall not in any way be affected or impaired.