JHAENA JEWELS respects and values our customers/clients’ privacy and the understands the importance of securing personal data and data. We endeavor to protect personal data and data of our clients, customers, any other potential clients or customers entering our online platform or physical store for inquiries or other transactions (hereinafter collectively known as “USERS”) through our compliance with the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), other issuances of the National Privacy Commission (NPC) and other relevant laws of the Philippines. Our Privacy Policy (“Policy”) applies to all persons accessing, visiting, browsing or using our online platform or in person at our physical store, creating or registering an account with us or availing the services we offer.
By accessing, visiting, browsing or using our online platform or in person at our physical store, signing-up, creating or registering an account with us, making and updating user profile, buying or ordering our products or availing the services we offer, you acknowledge that you have read and understood the terms and conditions herein stated and described and agree to be bound by the terms of this Policy. Likewise, you give your informed consent to the collection, use, access, sharing, storage, retaining and/or processing of your personal data and data in accordance with the procedures and purposes herein disclosed.
Personal Information refers to any information that identifies or is linkable to a person. It is more appropriately defined as “any information, whether recorded in a material form or not, from which the identity of an individual is apparent or can reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.”
Sensitive personal Information is any attribute that can distinguish, qualify or classify a person from the others such as data relating to your ethnicity, age, gender, health, religious or political beliefs, genetic or biometric data. It is more appropriately defined as “personal data about an individual’s rave, ethnic origin, marital status, age, color, religious affiliations, philosophical affiliations, political affiliations, health, education, genetic or sexual life, legal proceedings, government issued identifiers and other information established by an executive order or an act of congress to be kept classified.” Henceforth, Personal information and Sensitive Personal Information shall be referred to as “Personal data”.
JHAENA JEWELS will collect Personal data in an appropriate and reasonable manner. We will take the necessary and appropriate measures and procedures to safely manage and protect your personal data entrusted to us. Any disclosure of your personal data shall be declared beforehand and only with your consent and unless it is otherwise stated herein, we will not share or disclose Personal data to any third parties.
In the event that any of our users contacts us regarding display, correction, deletion and/or termination of use of their respective Personal data, we will respond promptly and appropriately. As a user of our online platform, it is your obligation to only submit to us, our authorized agent or representative, accurate and complete personal data, without any misrepresentations. It is your duty to keep your information updated without prejudice to the exercise of your rights under existing legislations, rules and regulations. We may also request from you documentation for verification purposes.
We ensure that all Personal data collected will be stored and protected by:
JHAENA JEWELS may collect Personal data from you when:
Processing means any activity pertaining to the collection, recording, organization, storage, updating or modification, retrieval, consultation, use, consolidation, blocking, erasure of any personal data of our users.
JHEANA JEWELS processes your personal data only for legitimate purposes and with lawful basis such as your lawful consent, terms and conditions of product or services or any transactions entered into with us, and/or as required by law and regulations. We ensure that only authorized employees and third-party service providers, can process your personal data.
JHAENA JEWELS collects, uses, retains, stores and/or processes the following personal data from you upon registration: (1) FULL NAME; (2) E-MAIL ADDRESS; (2) DATE OF BIRTH; (3) GENDER; (4) CONTACT NUMBERS; and (5) BILLING AND SHIPPING ADDRESS.
JHAENA JEWELS may store partial and masked credit/debit card details shared by its users for easy reference in succeeding transactions. In the event of complaints/requests for refund, or questions relating to payments made through credit cards, debit cards, online deposit or online transfer or payment, we may request for the following personal data to be able to attend to your concern/s: (1) NAME OF ISSUING BANK; (2) NAME OF CARD HOLDER; and (3) AMOUNT INVOLVED.
JHAENA JEWELS uses Personal data provided to us by our users for only the following purposes:
Upon consenting to the processing of your personal data with us, JHAENA JEWELS may share, transfer and/or disclose your personal data to or with third parties to provide services or products requested by you, in accordance with applicable laws, rules and regulations, and under the following circumstances:
Additionally, we may also share or disclose your personal data with any of the following person/s in line with the purpose/s as forestated:
In sharing your Personal data with the abovementioned persons/entities, we will endeavor to keep your Personal data secure from unauthorized access, collection, use, disclosure, or similar risks and retain your personal data only for as long necessary to achieve the abovementioned purposes.
As a user of our online platform, you have the following rights as provided for by the Data Privacy Act of 2012.
Right to be informed. - You have the right to be informed the details as to how your personal data shall be, are being or have been processed. Upon written request, you may be furnished the following information before the entry of your personal data into our system, or at the next practical opportunity: a. Description of the personal data to be entered into the system; b. Purposes for which they are being or are to be processed; c. Scope and method of the personal data processing; d. The recipients or classes of recipients to whom they are or may be disclosed; e. Methods utilized for automated access, if the same is allowed by you, and the extent to which such access is authorized; f. The identity and contact details of our company or our representative; g. The period for which the information will be stored or retained; and h. The existence of your rights. We will not amend any personal data provided by you on these matters without informing or notifying you.
You have the right to access your personal data. – Upon written request, you may be able to have reasonable access to, the following: a. Contents of your personal data that were processed; b. Sources from which personal data were obtained; c. Names and addresses of recipients of the personal data; d. Manner by which such data were processed; e. Reasons for the disclosure; f. Information on automated processes; g. Date when your personal data were last accessed and modified; and h. The designation, or name or identity and address of the personal data controller; We will promptly respondent to requests for display, correction, deletion and/or termination of use of personal data upon confirmation of the identity of the person requesting through our prescribed procedures.
Right to dispute and file a complaint. - You have the right to dispute the inaccuracy or error in the personal data and have any employee or member of the customer service correct it immediately and accordingly. You may also update your personal data anytime by accessing your account on our online platform. Users may also file their complaint or concerns with us and/or the National Privacy Commission.
Right to suspend, withdraw or order the blocking, removal or destruction of your personal data from our system. - Users may exercise this right upon discovery and substantial proof that the personal data in our online platform are incomplete, outdated, false, unlawfully obtained, used for unauthorized purposes or are no longer necessary for the purposes for which they were collected. A user may also object to our continual use and/or disclosure of your personal data for any of the purposes aforementioned at any time by contacting us through any of our available channels for communication. This is without prejudice to our right to the continuous processing for legal and regulatory purposes in accordance with relevant and applicable laws.
Right to be indemnified for damages. - You have the right to be indemnified for any damages sustained due to such inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of personal data.
We reserve the right to retain and keep your personal data until necessary for business, tax, or legal purposes, and/or for as long as you have an account with us and the online platform is existent. Upon receipt of a written message or request from you indicating your intention to deactivate your account with us, we will deactivate the same from our system and will become inaccessible from our online platform and all of your personal data with us will be deleted and removed from our system except for the purposes herein provided.
Minors or persons under the age of eighteen (18) years old may not register with our online platform. No person under the age of 18 years old may provide any information to our online platform. We do not knowingly collect personal data from minors. If you are a parent or a guardian and learn that we have collected or received personal data from a minor under your care, without verification of parental consent, please contact us and we will immediately delete and remove any personal data collected or received from such minor.
JHAENA JEWELS reserves the right to change or revise this policy, without prior notice to incorporate any changes in its procedures for protecting personal data or any regulatory change to comply with the mandate of the Philippine Data Privacy Act of 2012 (R.A. 10173, hereinafter “DPA”) and other relevant laws, rules and regulations. All changes or modifications on the Policy shall be posted at our online platform, mobile application and/or in store) and/ or be sent via e-mail.