Jhaena Jewels come in a personalized box placed inside a paper bag with a ribbon.

Yes, but you have to send your request when placing your orders before checkout.

Yes, we can accommodate bulk orders and provide special discounts for bulk orders.

For international clients, we only ship via DHL. For local Philippines clients, we only ship via LBC.

We have nationwide free shipping in the Philippines. For international clients, charge PHP2,500 for those in Asia and PHP3,800 for other countries.

Client can avail of insurance/protection of items. Kindly advise us via clientcare@jhaenajewels.com if you want to avail of insurance.

No. Since the courier is a third-party company, we cannot accommodate requests for a specific delivery date or time. Once you receive your tracking number, we kindly request you wait for your parcel's arrival.

Yes. Once we ship your orders, you will receive a tracking number. You can monitor your order using the tracking number on LBC (local) or DHL (international).

If you are not home to receive the package, kindly coordinate with the courier on the best time to deliver the package. However, please bear in mind that in case of a parcel loss, Jhaena Jewels is not liable.

Kindly send us an e-mail via clientcare@jhaenajewels.com so we can assist you with this concern.

No. Once you confirm your order, you can't change it and the "no cancellation policy" is also applied.

We only accept returns if the item was shipped with damage. Kindly email clientcare@jhaenajewels.com so we can assist you.

We only accept returns if the item was shipped with damage, and 3 days after receiving the item.

Yes. You can use a third-party courier that you trust and is available in your area.

You may contact us via e-mail at clientcare@jhaenajewels.com.